FAQ & troubleshooting

Yes, for day-to-day work after setup. Inventory, receiving, stock counts, and—when enabled—the register all run on a local database with no connection required. First-launch setup needs internet once to connect cloud sync.

Both—inventory-first. Admins and inventory staff land on Home (ops overview); Inventory is the catalog tab. Point of sale, Orders, and Sales reports are optional add-ons in Settings. Turn POS off if you only need stock tracking.

Every operational stock change—sale, refund, receive, restock, adjust, or cycle count—updates on-hand quantity and appends a row to a local stock-movements ledger. Per-item stock history shows the timeline. Edits from the product form, CSV import, or cloud sync pull update stock directly; sync pulls do not create ledger rows.

Stock movement history is stored on each device only and is not synced to the cloud. On-hand quantities do sync. Use inventory reports on each device for local activity, or rely on synced on-hand for cross-device stock levels.

You can enter store details and create your PIN offline, but you need internet to complete the cloud connection step before the app unlocks. Reopen the app and finish cloud sync when you are back online.

Ask your store admin for a one-time recovery code. On the new device, choose Restore store from cloud, confirm store details, set your admin PIN, and enter the recovery code during cloud sync. Admins generate recovery codes in Settings → Cloud sync.

Admin generates an invite code in Settings (choose cashier or inventory staff role). On a new install, choose Join store, enter display name and PIN, then enter the invite code during cloud sync.

Inventory staff manage stock operations—receiving, stocktake, restock—but cannot edit the catalog or open Settings. Cashiers use POS and Orders when enabled. Admins have full access.

Posh is an Android app for phones and tablets used at the counter and in the stock room.

Your data lives on your devices locally. When sync is on, copies are stored in the cloud under your store tenant. You can export reports and delete data from Settings.

Sales reports (optional add-on) show revenue KPIs from checkout. Inventory reports (under Inventory menu) show stock health, valuation, and movement summaries—they work even when Sales reports is off.

Camera scans barcodes. Bluetooth connects to receipt printers. Location is required on some Android versions for Bluetooth discovery only—not for tracking staff or customers. Internet is used for sync, subscriptions, web orders, and image upload.