FAQ & troubleshooting

Yes. Inventory, receiving, stock counts, clinical work (dental), food-service open orders and kitchen tickets, hotel stays on this device, laundry drop-off jobs on this device, and—when enabled—the register all run on a local database. New store setup finishes offline after you save the store profile; Join and Restore still need internet once for a code.

Both—inventory-first. Admins and inventory staff land on Home (ops overview); Inventory is the catalog tab. Point of sale, Orders, and Sales reports are optional add-ons in Settings. Turn POS off if you only need stock tracking.

Every operational stock change—sale, refund, receive, restock, adjust, or cycle count—updates on-hand quantity and appends a row to a local stock-movements ledger. Per-item stock history shows the timeline. Edits from the product form, CSV import, or cloud sync pull update stock directly; sync pulls do not create ledger rows.

Stock movement history is stored on each device only and is not synced to the cloud. On-hand quantities do sync. Use inventory reports on each device for local activity, or rely on synced on-hand for cross-device stock levels.

Yes for Set up a new store: enter store details, then use the workspace immediately. A PIN is optional later in Settings. Cloud backup connects automatically when you are online (or from Settings). Join store and Restore still need internet and a code before the app unlocks.

Contact Posh support (Settings → Developer contact) for a one-time restore code. On the new device, choose Restore store from cloud, confirm store details, and enter the recovery code during cloud sync. You can set a PIN later in Settings. Admins do not generate restore codes in Settings—support issues them after verifying store ownership.

Admin generates an invite code in Settings (choose cashier or inventory staff role). On a new install, choose Join store, enter display name, then enter the invite code during cloud sync. Staff can set a PIN later on Device.

Inventory staff manage stock operations—receiving, stocktake, restock—but cannot edit the catalog or open Settings. Cashiers use POS and Orders when enabled. Admins have full access.

Posh is an Android app for phones and tablets used at the counter and in the stock room.

Your data lives on your devices locally. When sync is on, copies are stored in the cloud under your store tenant. You can export reports and delete data from Settings.

Sales reports (optional add-on) show revenue KPIs from checkout. Inventory reports (under Inventory menu) show stock health, valuation, and movement summaries—they work even when Sales reports is off. Replenishment (same Inventory path) adds rule-based reorder estimates and draft POs or Supply cart prefill for review—not automatic ordering.

Camera scans barcodes. Bluetooth connects to receipt printers. Location is required on some Android versions for Bluetooth discovery only—not for tracking staff or customers. Internet is used for sync, subscriptions, web orders, and image upload.